Frequently Asked Questions

What types of trips does Woocurs Tours offer?

• Generic Trips: These are pre-planned trips lasting 1-3 days, focused on a single destination in Sri Lanka. These trips are open to individuals, families, and groups. We manage all arrangements, from transportation to activities.
• Tailor-Made Trips: Customizable trips created to match your unique preferences, including destination, duration, and activities. These are ideal for private groups or specific needs.

What activities can I expect on these trips?

Activities vary by package but may include:

• Adventure Sports: Such as zip-lining, trekking, or cycling.
• Water Activities: Snorkeling, diving, boat rides, or fishing.
• Camping: Overnight stays in scenic locations with all camping gear provided.
• Grills & BBQs: Delicious outdoor meals in a relaxing environment.
• Cultural and Nature Tours: Visits to heritage sites, national parks, or eco-friendly activities.

How do I book a trip?

Browse our website at woocurstours.lk. to explore available packages. Use the booking form to secure your trip and make payments online or via specified methods.

Are there any age or fitness restrictions?

While many trips are family-friendly, certain activities (e.g., snorkeling or adventure sports) may have age, health, or fitness restrictions. These will be mentioned in the package details.

What is included in the trip package?

Depending on the package, inclusions typically cover:

• Round-trip transportation.
• Accommodation (hotels, lodges, or campsites).
• Meals and refreshments.
• Activity fees and permits.
• Professional guides and support staff.

Can I cancel or reschedule a booking?

Yes, you may cancel or request a reschedule, subject to our cancellation policies outlined in the Terms and Conditions.

What happens in case of an emergency?

Our team is trained to handle emergencies. We provide first aid kits, emergency contact numbers, and evacuation plans for all activities.

What safety measures are in place?

• Certified and tested equipment is used for all activities.
• Trained professionals supervise high-risk activities like diving or adventure sports.
• Insurance coverage options may be available for participants.

Can I request special arrangements?

Yes, we can accommodate dietary needs, medical concerns, or other special requests. Please inform us during booking.

What if the weather disrupts the trip?

In cases of extreme weather or unforeseen circumstances, we will either reschedule the trip or provide alternative arrangements.

What are the behavioral guidelines for trips?

For the safety and comfort of all participants, alcohol consumption, drug use, or disruptive behavior is strictly prohibited during trips. Violators may be removed from the trip without refund.

How are safety and security maintained during trips?

Our team enforces strict safety guidelines, including the prohibition of alcohol or drug use. Guides and staff are trained to handle emergencies and maintain a secure environment.

What happens if a participant violates the rules?

Violations of our code of conduct (e.g., drug use, harassment, or property damage) will result in immediate removal from the trip, and any additional costs will be the responsibility of the violator.

What safety precautions are in place?

While we prioritize safety by providing certified equipment, experienced guides, and adhering to government safety regulations, all activities are undertaken at the participant’s own risk. Participants are responsible for assessing their own fitness and readiness for any activity.

What happens in case of injury or loss during the trip?

Woocurs Tours will assist with immediate support (e.g., first aid or arranging transport to medical facilities). However, participants are required to sign a waiver acknowledging that they participate in all activities at their own risk, and the company is not liable for injuries, loss, or damage caused by unforeseen events or personal negligence.